FBLA Sports Management and Entertainment Practice Exam 2025 - Free Future Business Leaders Practice Questions and Study Guide

Question: 1 / 400

Effective hospitality management can lead to which of the following outcomes?

Increased costs without any benefit

Negative experiences for guests

Repeat attendance and positive reviews

Effective hospitality management plays a critical role in shaping the guest experience, ultimately leading to repeat attendance and positive reviews. When hospitality management is executed well, it creates an environment where guests feel valued, appreciated, and comfortable, which encourages them to return in the future.

Positive experiences often result from attentive service, quality interactions, and a welcoming atmosphere. Satisfied guests are likely to share their experiences through word of mouth and online reviews, which can significantly enhance the establishment's reputation and attract new customers. This creates a positive feedback loop where good management practices lead to increased loyalty, additional business through referrals, and enhanced overall profitability for the hospitality organization.

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Higher employee turnover rates

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